“Caring for Customers—Genuine Service”: Ensign Heavy Industry’s 2018 “Service Across Ten Thousand Li” Initiative Officially Kicks Off

　　 On the morning of July 27, the launch ceremony for Ensign Heavy Industry’s “Care for Customers—Genuine Service” 10,000-Mile Journey event was held successfully, marking the official start of the company’s 2018 service journey. The ceremony consisted of several segments, including flag presentation, speeches, and an oath-taking ceremony. Multiple departments of Ensign Heavy Industry—including the Service Management Department, Marketing Department, Quality Department, Process Engineering Department, Technical Department, and Procurement Department—participated in this event.

　　For this service visit, the company will, on the one hand, work closely with distributors nationwide to establish comprehensive coordination and deliver care to users through on-site visits. On the other hand, we will strengthen the technical expertise and professional capabilities of our visiting teams by increasing the number of technically skilled personnel in these teams. Equipped with more specialized skills, they will conduct thorough inspections of Ensign loaders in users’ hands, share practical maintenance and repair techniques with users, and ensure that, during this sweltering summer, users truly feel that while the heat may be merciless, Ensign is full of care and warmth.

　　At the ceremony, Minister Wu from the Service Management Department solemnly handed over the flag to the field visit team and delivered an inspiring speech. Minister Wu emphasized that this “Ten-Thousand-Li Journey of Service” undertaken by Ensign is a two-way communication initiative. The field visit team members not only need to deliver genuinely practical value-added services to users but also engage in sincere exchanges with them, effectively conveying Ensign ’s service philosophy and corporate culture. This way, users will deeply feel that Ensign is truly a company dedicated to solving their problems and growing together with them.

　　Subsequently, the visiting representatives took to the stage and solemnly pledged to firmly uphold the company’s service philosophy of “satisfying our users.” They committed to fully embodying the company’s spirit of comprehensive, timely, and enthusiastic service—truly addressing users’ urgent needs and providing them with exactly what they require. They then led all service personnel in a solemn oath.

　　With the successful conclusion of the launch ceremony, the visiting teams will soon set out one after another, venturing deep into various regions and unfurling a nationwide service banner. Over the years, Ensign ’s annual “Ten-Thousand-Li Journey” has become a sustained service initiative for the company. It not only plays a vital role in continuously improving Ensign Heavy Industry’s service network and enhancing the company’s overall service quality but also drives further development of Ensign Heavy Industry’s aftermarket.

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