“Heartfelt Service—Worry-Free All the Way” — Ensign Heavy Industry’s 2019 Service Mileage Campaign Officially Kicks Off

Lush green leaves provide shade, and the pleasant chirping of cicadas fills the air. On July 12, Ensign Heavy Industry successfully held the launching ceremony for its “Heartfelt Service—Worry-Free Journey” service expedition, marking the official and comprehensive launch of this year’s service journey. Attending the event were Wang Jinhua, Deputy General Manager of Ensign Heavy Industry and General Manager of the Loader Division; Li Zhen and Dong Liancai, Deputy General Managers of the Loader Division; Hao Shilei, Service Manager at Weichai Power Marketing Company; Zhang Hongsheng, General Manager of Changle Xiechuang Trading Co., Ltd.; and many other leaders. Together with the more than 60 service personnel who are about to set off, they jointly witnessed the beginning of a new chapter in Ensign ’s service development.

Since 2013, Ensign Heavy Industry has consecutively organized seven “Service Mileage Tours.” This event marks the eighth iteration of the tour. Building on the successful model established by previous Service Mileage Tours, this year’s event introduces more meaningful innovations compared to earlier iterations. In 2019, Ensign Heavy Industry further refined its service mission, making the objectives of the tour more precise and clearly defined.

Wholehearted service is a brand-new service.

2019 was a year of comprehensive product upgrades for Ensign Heavy Industry, as well as a year of rapid market expansion for the company. Ensign Heavy Industry has successively implemented a series of policies and measures aimed at enhancing product quality. Through early-stage communication and collaboration with distributors, the company has strengthened its market competitiveness and strived for innovative development. During this “Ten-Thousand-Li Service Journey” campaign, “Heartfelt Service, Worry-Free Experience” is not only the campaign’s slogan but also the brand’s core promise. Upholding the corporate spirit of self-improvement and the pursuit of excellence, Ensign Heavy Industry is wholeheartedly building the “Heartfelt Service, Worry-Free Experience” service brand. This all-encompassing service approach, through a completely revamped service offering, will ensure customers enjoy a seamless, worry-free experience throughout their entire journey. It will enhance customers’ awareness and experience of the Ensign brand, while also demonstrating Ensign ’s unwavering commitment to excellence in both products and services.

Worry-free, making customers even more satisfied.

Dedicated to building the most trusted brand in the industry is Ensign Heavy Industry’s steadfast goal and vision. Ensign Heavy Industry has consistently adhered to a service philosophy centered on customer satisfaction, providing comprehensive, round-the-clock support across all regions through a well-established service assurance system, and striving wholeheartedly to help every customer achieve the greatest possible value and return.

In his speech, General Manager Wang urged all field service personnel to approach their work with a brand-new spirit, a wholehearted service mindset, and unwavering technical support, delivering “fast, professional, high-quality, and efficient” services to customers and helping them create value and achieve success. To this end, during this “Service Across Ten Thousand Li” campaign, Ensign Heavy Industry has allocated greater human and material resources. The field visits have been divided into four major regions, covering 31 provinces, municipalities, and autonomous regions across China. All of the company’s after-sales service staff are working closely and seamlessly in coordination with Ensign ’s entire network of dealers. Through these visits, they inspect and maintain customers’ equipment, promptly resolving any technical issues they encounter. By providing exceptional maintenance services, they are strengthening the foundation of customer relationships and enhancing the brand awareness of Ensign . Moreover, through attentive and caring service, they are fostering stronger bonds among the company, dealers, and end-users, further expanding the sales market and earning the trust and loyalty of our customers.

General Manager Wang pointed out that service is an essential component of any product. Ensuring customer satisfaction is not only Ensign ’s service philosophy but also the driving force and source of the company’s development. Only by taking service directly to the market, delving deeply into actual working conditions, and getting close to customers can we truly understand their needs. By systematically collecting feedback on product quality improvements and differentiated product requirements, systematically identifying and resolving issues, and summarizing our experiences, we can continuously fuel the creation of products that are both highly reliable and superior in performance.

During the event, Hao Shilei, Service Manager at Weichai Construction Machinery Sales Company, also offered his best wishes and expressed his expectations. He stated that for many years, Weichai Power has maintained close cooperation with Ensign Heavy Industry. Through exchanges and collaboration in areas such as new product development, application of new technologies, and exploration of new markets, the two companies have jointly propelled the construction machinery industry toward higher-end and smarter directions. He is highly optimistic about Ensign Heavy Industry’s future development and looks forward to continuing to strengthen communication and close collaboration with Ensign Heavy Industry. Together, they will move forward hand in hand, overcome challenges, and leverage their strongest technologies, finest products, and top-notch services to deepen their presence in the Chinese market, co-create value, and share a bright future!

After years of development, Ensign Heavy Industry has continuously enhanced its service capabilities. In particular, this year the company has comprehensively upgraded its products and services, providing an internal driving force for Ensign ’s expansion into the aftermarket. Going forward, Ensign ’s service efforts will be centered around the goals of “heartfelt service and worry-free experience.” By continuously innovating service models and improving service quality, we will strive to build a strong service brand and deliver even more value-added service experiences to our customers.