07.18 09:25

Heartfelt Service—Worry-Free Experience | Yingxuan Heavy Industry Forklift Division Embarks on a New Journey for Its 2024 Service Mileage Campaign

With our original aspiration firmly rooted in our hearts, we embrace our mission and forge ahead with determination to write a new chapter. On July 17, 2024, amid the sweltering heat of midsummer, Yingxuan Heavy Industry’s Forklift Division once again raised the banner of service high, resolutely embarking on a new journey for its 2024 “Heartfelt Service—Worry-Free All the Way” service campaign spanning thousands of miles. Li Yanxuan, President of Yingxuan Group; Pan Guangjian, Executive Deputy General Manager of Yingxuan Heavy Industry’s Forklift Division; Li Jiangtao, Assistant General Manager of Yingxuan Heavy Industry; and other senior leaders from the Forklift Division attended this event. Representatives from various suppliers and members of the service team also gathered together to witness this momentous occasion.

Dedicated to deep cultivation and practical action for long-term success. This Yinxuan forklift service campaign lasts one month and covers multiple provinces, cities, and autonomous regions across the country. Building on the experience from previous campaigns, we’re focusing on five key areas—customer visits, issue resolution, equipment inspections, operational training, and spare parts supply—to deliver meticulous, high-quality service. Through our actions, we’re putting into practice our service philosophy: “Serve with heart, exceed expectations!”

Services serve as an important bridge between enterprises and their users. In his speech, Pan Guangjian, Executive Deputy General Manager of the Yingxuan Forklift Division, fully affirmed the significance of this event and put forward two key requirements for its success. First, he urged the “frontline warriors” to take full responsibility and actively respond to market demands, adhering to the principle of identifying and resolving issues promptly, and truly providing excellent service to every customer. Second, he called on the back-office teams to closely coordinate with the front-line staff, working together seamlessly and efficiently, responding swiftly to customer inquiries, minimizing wait times, and ensuring that customer issues are resolved at the earliest possible moment.

When hearts are aligned and intentions are shared, no plan can fail. The supplier representative delivered a speech, pledging to actively cooperate in areas such as parts, product quality, and after-sales service, working closely with Yingxuan Forklift to truly put the slogan “Heartfelt Service—Worry-Free Experience” into practice and further enhance the overall quality of customer service.

Subsequently, Li Yankui, Head of the Marketing Department at Yingxuan Forklift, elaborated in depth on the purpose of this event and provided a comprehensive plan for its implementation, covering aspects such as event planning, organizational arrangements, and operational coordination. He emphasized that the Yingxuan Forklift service team should work closely with the supplier team and collaborate with the dealer network. While delivering professional product and service offerings, they must consistently uphold the guiding principle of “market-oriented and customer-centric” practices, thereby achieving even greater success in today’s dynamic market environment.

The banners flutter in the wind, ready for action! With a firm determination to build "the most trusted brand in the industry," General Pan handed over the service banner—symbolizing responsibility and honor—to the heads of each operational zone. Led by Minister Li, the “warriors” solemnly took an oath: “We will strictly adhere to the company’s requirements and strive for customer satisfaction…” This powerful and resolute oath not only reflects Yingxuan Forklift’s confidence and commitment to delivering top-notch service quality but also further deepens and promotes our core service philosophy.

After the flag-awarding ceremony, Li Yanxuan, President of Yingxuan Group, delivered important instructions on this event. He urged the marketing department of Yingxuan Forklifts, together with departments across the entire production chain—including technology, production, manufacturing, and procurement—to remain firmly focused on the new energy sector, continuously optimize the product lineup to meet the diverse needs of different users, and promote green development in the industry. At the same time, he emphasized further enhancing the user service experience, genuinely addressing customer pain points, and creating greater value for customers. Above all else, he stressed that customers should feel Yingxuan’s care is everywhere.

Diligently cultivating craftsmanship and staying true to our core values, we gather momentum and move forward to write a new chapter. As General Manager Li issued the inspiring call to action, the Yingxuan Forklift Service Engineering Fleet slowly departed from the campus, proudly flying the banner of “Heartfelt Service—Worry-Free Solutions” as it set off in grand style toward locations across the country! All members of Yingxuan Forklift are committed to putting customers first, guided by the principles of high standards, high value, and high expectations, delivering high-quality services that exceed all expectations and wholeheartedly providing users with professional guidance and support.

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